Frequently Asked Questions
Everything you need to know about shopping with IUV fashion.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit recommendations (e.g., slim fit vs. oversized) to ensure you find your perfect match.
What is IUV's return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start a request. Exchanges for different sizes are always free of charge.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically produced?
At IUV, we prioritize sustainability and ethical labor practices. We partner only with certified factories that ensure fair wages and safe working conditions, using eco-friendly fabrics whenever possible.
Do you ship internationally?
Yes, IUV ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically at checkout.